Shipping & Returns
Performance Oil Shop Return Policy
What if I am dissatisfied with my purchase? If for any reason you are not happy with your purchase after receiving your item, you may return the item(s) within 14 days of receiving your order unless otherwise noted as a "non-returnable" or "final clearance" item. The item must be in new condition.
Returns due to errors made by Performance Oil Shop: If you receive an incorrect item due to a shipping, listing, or advertised part fitment error; or due to any fault of Performance Oil Shop, please notify us within 5 business days. We will ship out a replacement item at no charge to you, and will send a pre-paid UPS or FedEx shipping label to return the incorrect item. If an item is not returned, we may bill you for the item not returned.
Returns due to shipping damage: If you receive an item that is damaged in transit, please notify us within 3 business days. If the box is visibly damaged, refuse shipment. If the box appears undamaged, but contains a damaged product, please take pictures of the items still in the box and notify us immediately. We will ship out a replacement item within 48 hours at no charge to you. A damage claim will be filed with the carrier, and you will be sent a pre-paid UPS or FedEx shipping label to return the damaged items.
Returns due to the fault of the customer: If you receive an item that you are dissatisfied with for any reason, please notify us within 7 business days to request a return. Freight charges will apply. Some items may be non-returnable.
How do I return the product? For fastest results, please click the CONTACT button at the bottom of this page. We will issue a Return Goods Authorization (RGA) number. Due to our high sales volume, no returns will be accepted without an RGA number. All returns must be unopened, undamaged, unused, uninstalled, and complete with all parts, packing materials, and instructions. A credit will be issued using the same payment method used for purchase within 5 business days after the product is returned and inspected.